Q: How do I place an order?
A: Please email the following details to naive-accessories@hotmail.com
Your name
Mailing Address
Product name
Quantity
Thereafter, we will revert with your order confirmation.
Q: How do I make payment for my purchase
We accept payment via online banking. Banking details will be provided together with your order confirmation.
Kindly arrange for payment within 48 hours after you place your order. All items are ready stock. Please note that priority is given to those who made payments first.You are not allowed to cancel your order after payment is made.
Q: What are the shipping charges?
A: Postage is free for all items irregardless of order quantity via normal mail. However, if you wish for your items to be delivered via registered mail or courier service, we will advise on the additional charges when we send your order confirmation.
Q: How long does it take for the items to arrive?
A: Once payment is received, we will post your order within 3 working days. Under normal circumstances, you should expect to receive your order within 7-15 days after payment is made.Q: How much cheaper is the wholesale price?
A: You may purchase items at up to 50% discount off the published prices. Kindly email us at naive-accessories@hotmail.com for the wholesale price list.
Q: Is there any minimum order quantity to purchase at wholesale price?
A: There is no minimum order quantity, however, you must purchase at least S$100 worth of products.
Q: What is your returns policy?
A: We strive our best to ensure that all products meet our clients' requirements. Products are checked to ensure they are in good condition before they are posted. All goods sold are final and non-refundable.
Please note that we are not responsible for any damage or loss during postage or circumstances beyond our control.